Privacy policy

⚓ THE ECOM PIRATES: PRIVACY POLICY

Last updated: February 26, 2026

Ecom Pirates® commands this digital port to showcase our elite Shopify and SparkLayer services, including platform migrations, B2B configurations, and technical consulting (the "Services"). While our crew doesn't sell physical booty directly from this deck, our vessel is powered by Shopify to ensure a smooth voyage for all who visit. This Privacy Policy describes how we collect, use, and guard your personal data when you explore our expertise, request a parley (consultation), or otherwise communicate with our crew. If there’s a skirmish between our Service Agreements and this Privacy Policy, this policy holds the wheel regarding your personal data.

Read these scrolls carefully, matey. By boarding our site and engaging with our crew, you acknowledge that you’ve read these terms and understand how we handle your information as described in this manifest.

The Captain’s Ledger (Information We Collect)

When we speak of "personal information," we mean the details that identify you or your business entity. It doesn't include anonymous whispers or de-identified data. We may collect the following categories of information depending on how you interact with our agency:

• Identity & Business Contact Details including your name, company name, business address, phone number, and email address.
• Inquiry & Project Data including details about your current legacy platform, your migration goals, and any specific SparkLayer or Shopify requirements you share with us.
• Account Credentials including secret usernames or passwords if you register for our client portals or resource centers.
• Parrot Messages including the information you share when you send a distress signal or a request for a quote to our support crew.
• Vessel Information including details about your device, browser, network connection, IP address, and other unique digital signatures.
• Navigation Logs including how and when you navigate our Services, such as which case studies or service pages you inspect most.

Where We Find the Map (Sources of Information)

We gather intel from the following ports:

• Directly from the Source: When you request a quote, sign up for our newsletter, or book a discovery call.
• Automatic Scrutiny: Our spyglasses (cookies and similar tech) automatically track your device when you browse our service offerings.
• From our Service Providers: Partners who help us manage our CRM, scheduling tools, or cloud storage.

How We Use Your Intel

As a Shopify Agency, we use your information to:

• Provide & Tailor Our Services. We use your info to respond to your inquiries about Shopify migrations, SparkLayer setups, and to perform our agency contracts with you. This includes remembering your preferences and recommending the right tech stack for your fleet.
• Marketing & Town Criers. We use your info to send promotional scrolls about new Shopify features, B2B trends, or agency news. You can jump ship from these messages at any time.
• Guarding the Fleet. We use your data to authenticate client accounts and detect any mutinous or fraudulent activity on our site.
• Professional Communication. We use your info to maintain our business relationship, provide project updates, and offer technical support.
• The Law of the Sea. We use your data to comply with legal obligations or to protect our rights and the safety of the crew.

Sharing the Map (Disclosures)

In certain waters, we may share your info with third parties for legitimate business reasons, such as:

• With Shopify and our hired hands who handle our internal IT, project management software, and data analytics.
• With technology partners (like SparkLayer) if you specifically request integrations or joint services.
• In the event of a merger, agency sale, or if the ship changes hands.
• To comply with the King’s law, respond to legal summons, or protect the Ecom Pirates® brand.

The Shopify Framework

Our agency site is hosted by Shopify. They collect and process data regarding your visit to help us optimize our site performance. Information you submit may travel to lands far beyond your own borders. To learn more about how they manage the digital seas, check the Shopify Consumer Privacy Policy.

Distant Shores (Third Party Links)

Our site may point you toward other islands—like Shopify’s app store or SparkLayer’s documentation. We aren't responsible for the traps or treasures you find on those external shores. Always check their own scrolls before handing over your info.

Young Recruits (Children's Data)

Our agency services are for professional merchants and adults. We do not knowingly collect data from those under the age of majority. If a child has shared their info, please signal us for its deletion.

Guarding the Hold (Security & Retention)

No fortress is unbreachable. We hold onto your data only as long as needed to manage our business relationship, provide agency services, or satisfy the law.

Your Rights as a Navigator

Depending on your home port, you may have the right to:

• Inspect the Ledger: See what info we hold on your business.
• Walk the Plank: Request that we delete your information.
• Fix the Rigging: Correct inaccurate information.
• Opt-Out: Stop receiving marketing scrolls. We also recognize Global Privacy Control signals.

We won’t treat you like a scallywag for exercising your rights. We may need to verify your identity before we discuss the contents of your file.

Grievances

If you have a bone to pick regarding your data, contact the Captain below. You also have the right to lodge a complaint with your local authorities.

Changing the Articles

We may update these scrolls as our agency evolves. We will post the revised policy here and update the "Last updated" date at the top of the mast.

Hailing the Captain

Questions about your migration data? Want to exercise your rights? Send a bottle or email us. For the sake of the law, we are the data controller of your info.